Effective date: October 26, 2026
Aspen Ridge Insurance, LLC (“Aspen Ridge,” “we,” “us,” or “our”) is an independent insurance agency located at 9850 Von Allmen Ct, Suite 201, Louisville, KY 40241. This Privacy Policy explains what personal information we collect through aspenridgeinsurance.com (the “Site”) and our text messaging program, how we use it, and when we share it.
By using the Site or submitting information to us, you agree to this Privacy Policy. Use of the Site is also governed by our Terms of Service.
Information We Collect
Information you give us. When you request a quote, contact us, use our client service tools, or opt in to text messages, we may collect:
- Name, phone number, email address, and mailing address
- The types of coverage you are interested in
- Your current insurance provider and the date you need coverage
- How you found us, including the name of anyone who referred you
- Any comments or questions you include in a message
To prepare a quote, we may also ask for details such as dates of birth, driver and vehicle information, property details, business information, and prior claims history.
Information collected automatically. When you visit the Site, we and our service providers may collect your IP address, browser and device type, pages viewed, referring website, and the date and time of your visit. This is collected through cookies, analytics tools, and advertising tags (see Cookies and Tracking below).
How We Use Information
We use the information we collect to:
- Prepare and deliver insurance quotes and policy reviews
- Place, service, and renew your insurance policies
- Respond to your questions and requests
- Send text messages you have agreed to receive
- Send service updates and, where permitted, information about other coverage that may fit your needs
- Operate, secure, and improve the Site and understand how visitors use it
- Meet our legal, regulatory, and licensing obligations
How We Share Information
We do not sell your personal information. We share it only as needed to serve you:
- Insurance companies. To get quotes and place coverage, we share relevant details with the insurance carriers we work with.
- Service providers. Companies that help us run our business, such as website hosting, online quoting and life insurance application tools, email, phone and texting platforms, client service portals, and agency management software. They may use your information only to provide services to us.
- Legal and regulatory needs. When required by law, court order, or insurance regulators, or to protect the rights and safety of our clients, our agency, or others.
- Business transfers. If our agency is merged, sold, or transferred, client information may be transferred as part of that transaction.
Text messaging data. No mobile opt-in or text message consent will be shared with third parties or affiliates. Mobile phone numbers collected for text messaging are used only to send the messages you agreed to receive and are never shared or sold for marketing purposes.
Text Messages
If you opt in, we may send you customer care text messages about your quotes, policies, renewals, appointments, and requests you have made. You can reply STOP at any time to opt out, or HELP for help. Message and data rates may apply, and message frequency varies. Full details are in the SMS Terms section of our Terms of Service.
Cookies and Tracking
The Site uses cookies and similar technologies to remember your preferences, measure site traffic, and measure the results of our advertising. We may use tools such as Google Analytics and advertising tags from Google and Meta (Facebook and Instagram). These providers may collect information about your visits to this Site and other websites. You can block or delete cookies in your browser settings, and you can manage ad preferences through your Google and Meta account settings. Blocking cookies may affect how parts of the Site work.
Your Choices
- Email: Use the unsubscribe link in any marketing email.
- Text messages: Reply STOP to any message.
- Phone: Ask us to stop calling and we will update our records.
- Access and corrections: Contact us to review or update the personal information we hold about you.
Insurance Client Information
If you become a client, nonpublic personal information collected in connection with your insurance policies is also protected under federal law, including the Gramm-Leach-Bliley Act, and the insurance privacy laws of the states where we are licensed. We provide a separate privacy notice to clients as required by those laws.
Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect personal information from loss, theft, and unauthorized access, use, or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep personal information only as long as needed for the purposes described here or as required by law and insurance record-keeping rules.
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.
Links to Other Websites
The Site links to websites run by others, including insurance carriers, online quoting tools, and life insurance application platforms. We are not responsible for their privacy practices, so please review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised. Your continued use of the Site after a change means you accept the updated policy.
Contact Us
Aspen Ridge Insurance, LLC
9850 Von Allmen Ct, Suite 201, Louisville, KY 40241
Phone: (502) 233-2272
Online: aspenridgeinsurance.com/contact